Last updated: 27th of December 2025

This website is operated by VYNE New York. Throughout the site, the terms “we,” “us,” and “our” refer to VYNE New York. VYNE New York provides this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you are engaging in our “Service” and agree to be bound by these Terms of Service (“Terms”). These Terms apply to all users of the site, including without limitation browsers, vendors, customers, merchants, and contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all of the terms and conditions of this agreement, then you may not access the website or use any of our services. If these Terms are considered an offer, acceptance is expressly limited to these Terms.

Any new features or tools added to the current store shall also be subject to these Terms. You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates or changes to our website. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Terms & Conditions - VYNE New York

(U.S. Legal Version – Adapted from Dutch General Conditions)

Section 1 - Definitions

For purposes of these Terms & Conditions, the following definitions apply:

• Cooling-Off Period: The 30-day period during which a consumer may exercise the right to cancel an online purchase.
• Consumer: Any individual acting for personal use and not for business or professional purposes.
• Day: A calendar day.
• Subscription Agreement: A recurring contract for the delivery of products or services over time.
• Durable Medium: Any method that allows the consumer or merchant to store information for future access (e.g., email, PDF, printed copy).
• Right of Withdrawal: The consumer’s legal right to cancel a purchase within the cooling-off period.
• Merchant: VYNE New York, the entity offering products or services online to consumers.
• Distance Contract: A contract concluded exclusively through remote communication (e.g., website, email, electronic checkout).
• Remote Communication Technology: Any method used to conclude a contract without the consumer and merchant being physically present simultaneously.
• Terms & Conditions: These Terms & Conditions governing online sales by VYNE New York.

Section 2 - Right of Withdrawal (Return Rights)

Consumers have the right to cancel their purchase within a 30-day cooling-off period, without providing any reason.

During this period, the consumer must treat the product and its packaging with care. Products may be inspected only to the extent necessary to determine whether the consumer wishes to keep the item.

If the right of withdrawal is exercised, the consumer must return the product along with all included accessories, and—when reasonably possible—in its original condition and packaging, following the reasonable return instructions provided by the merchant.

Section 3 - Applicability, Availability of Terms & Conditions

These Terms & Conditions apply to every offer made by the merchant and to all online contracts established between the merchant and the consumer.

Prior to completing an online purchase, the consumer will be provided with access to these Terms & Conditions. If this is not reasonably possible, the merchant will clearly indicate where the Terms can be viewed electronically and that they will be made available free of charge upon request.

If the contract is concluded electronically, these Terms may be provided in an electronic format suitable for storage on a durable medium.

If specific product or service conditions apply in addition to these Terms, the consumer may rely on whichever provision is most favorable to them in case of conflict.

If any clause within these Terms is deemed invalid or unenforceable, all remaining clauses shall remain in full effect. The invalid clause will be replaced by one that most closely reflects the intent of the original provision.

Situations not explicitly addressed in these Terms shall be interpreted in alignment with the overall purpose and spirit of these Terms.

Before entering into any online contract, consumers will be provided access to these Terms & Conditions. If providing these Terms in advance is not reasonably possible, the merchant will clearly indicate where the Terms may be reviewed and that they will be provided free of charge upon request.

If the agreement is concluded electronically, these Terms & Conditions may be supplied in a digital format that allows the consumer to store them on a durable medium for future reference. If this is not reasonably possible, prior to completing the transaction we will indicate where the Terms can be accessed electronically and advise that a copy will be provided free of charge by email or another method upon request.

If additional product- or service-specific terms apply, those will be presented alongside these Terms. In the event of conflicting terms, the consumer may rely on whichever provision is most favorable to them.

If any provision of these Terms is found to be invalid or unenforceable, the remainder of the Terms will remain in full force. Any invalid provision will be replaced with one that most closely reflects the original intent in a lawful and enforceable manner.

Situations not explicitly addressed within these Terms will be interpreted consistent with the overall purpose and spirit of these Terms. Any ambiguity regarding interpretation will likewise be resolved in accordance with the intent and purpose of these Terms.

Section 4 - The Offer

If an offer has a limited duration or is subject to specific conditions, such limitations will be clearly stated within the offer. All offers are non-binding, and the merchant reserves the right to modify or withdraw any offer at any time.

We strive to provide accurate, complete, and detailed descriptions of all products and services offered. These descriptions are intended to enable consumers to make an informed purchasing decision.

If images are used, they are intended to represent the product as accurately as possible. However, typographical errors, pricing mistakes, or other obvious inaccuracies do not create binding obligations for the merchant.

All images and product specifications included in any offer are provided for illustrative purposes only and do not create grounds for claims, compensation, or cancellation of the agreement. While we strive to present product images as accurately as possible, we cannot guarantee that colors displayed on a consumer’s device will precisely match the actual product colors.

Each offer contains sufficient and clear information to ensure that the consumer understands the rights and obligations associated with accepting the offer. This includes, but is not limited to:

• Any applicable shipping costs
• The method by which the contract is formed and what steps are required
• Whether the right of withdrawal applies
• The method of payment, delivery, and performance
• The period during which the offer is valid or the conditions under which the price is guaranteed
• Any additional charges for remote communication, if applicable
• Whether the contract will be archived after completion and how the consumer may access it
• The method by which the consumer can review and correct submitted information before completing the order
• Any additional languages in which the agreement may be concluded
• Any codes of conduct to which the merchant adheres and how the consumer may review them
• The minimum contract duration in the case of subscription or recurring delivery agreements
• Optional product specifics such as available sizes, colors, or material types

Section 5 - The Agreement

Subject to the conditions set forth in these Terms, an agreement is formed at the moment the consumer accepts the offer and fulfills all stated requirements.

If the consumer accepts the offer electronically, the merchant will promptly confirm receipt of the acceptance via electronic communication. Until the consumer receives this confirmation from the merchant, the consumer may cancel the agreement without obligation.

When the agreement is concluded electronically, the merchant will take commercially reasonable steps to ensure the secure transmission of data and provide a safe transactional environment. If electronic payment methods are used, appropriate security measures will be implemented to protect personal and financial information.

The merchant reserves the right—where permitted by applicable law—to verify a consumer’s ability to meet their payment obligations and to assess any factors necessary to responsibly enter into the agreement. Should the merchant determine that there is a legitimate reason not to proceed, the merchant may refuse an order or impose additional conditions.

Upon completion of the order, the merchant will provide the consumer with the following information in a durable format (e.g., email):

• The merchant’s business address and contact details for handling complaints
• Instructions on how to exercise the right of withdrawal, or a notice if the right does not apply
• Warranty information and post-purchase support details
• A copy of these Terms & Conditions unless previously provided
• Information regarding termination of agreements that extend beyond one year or have an indefinite duration

For recurring delivery agreements, these disclosures will only be provided upon the first delivery.

All agreements are subject to product availability.

Cancellation by the Consumer

Consumers may terminate any subscription agreement of indefinite duration—covering recurring delivery of products or services—at any time, subject to the cancellation rules stated in the agreement and with a notice period not exceeding one month.

For subscription agreements of a fixed duration involving recurring delivery of products or services, the consumer may terminate the agreement at the end of the specified term, also subject to a notice period not exceeding one month.

In all cases, consumers have the following rights:

·         They may cancel at any time and are not restricted to cancellation at specific times or during specific periods

·         They may cancel using the same method by which the agreement was entered into (e.g., online cancellation if the subscription was started online)

·         They may cancel with a notice period no longer than the longest notice period required of the merchant

Automatic Renewal

A subscription agreement of fixed duration may not be automatically renewed for another fixed-term period without the consumer’s explicit consent.

However, the following exceptions apply:

·         A fixed-term subscription for newspapers, magazines, or periodicals may be automatically renewed once for up to three months, provided the consumer may cancel before the end of the renewal period with no more than one month’s notice

·         A fixed-term subscription for recurring delivery of goods or services may be automatically renewed for an indefinite term only if the consumer may cancel at any time with no more than one month’s notice

·         If recurring delivery occurs less than once per month (e.g., a quarterly magazine), cancellation may require no more than three months’ notice

Introductory or Trial Subscriptions

A short-term introductory or trial subscription for newspapers, magazines, or periodicals will not automatically renew and will end automatically at the conclusion of the trial period unless the consumer explicitly opts into continued service.

When an agreement is concluded electronically, the merchant will implement appropriate technical and organizational measures to safeguard the secure transmission of data and ensure a safe online environment. If the consumer completes payment electronically, the merchant will employ commercially reasonable security measures to protect financial information.

The merchant reserves the right—within the boundaries of applicable law—to verify whether the consumer can meet their payment obligations, as well as to assess any factors necessary for responsibly entering into an online contract. If this assessment provides legitimate grounds to decline the transaction, the merchant may refuse an order or make acceptance conditional upon additional requirements.

Upon purchase, the merchant will provide the consumer—either in writing or on a durable medium that can be stored and retrieved later—with the following information:

• The merchant’s physical business address for submitting complaints
• Clear instructions on how to exercise the right of withdrawal, or a notice when the right does not apply
• Information regarding warranties and post-purchase customer support
• Any details referenced earlier in Article 4, unless already supplied before the agreement was finalized
• Cancellation requirements for agreements with a duration exceeding one year or agreements of indefinite duration

For subscription-based or recurring delivery agreements, these disclosures are provided only for the first delivery.

All agreements are subject to the condition of product availability.

Section 6 - Right of Withdrawal (Return Rights)

Consumers purchasing products have the right to cancel the agreement within 30 days without providing any reason.

The withdrawal period begins the day after the product has been received by the consumer, or by a third party designated by the consumer (other than the carrier).

During the withdrawal period, the consumer must handle the product and its packaging with care. The product may only be unboxed or used to the extent necessary to determine whether the consumer wishes to keep it—similar to examining an item in a retail store.

If the consumer exercises the right of withdrawal, the product must be returned to the merchant—together with all accessories and, when reasonably possible, in its original condition and packaging—in accordance with the clear and reasonable instructions provided by the merchant.

Consumers must notify the merchant of their intent to withdraw within 30 days of receiving the product. This notification must be submitted in writing, either by email or through another written communication method.

After notifying the merchant, the consumer must return the product within 30 days. The consumer is responsible for providing proof that the goods were returned on time, for example by supplying a shipping receipt or tracking information.

If the consumer fails to notify the merchant of the withdrawal within the specified period, or fails to return the product within the required timeframe, the sale becomes final.

Section 7 - Costs in the Event of Withdrawal

If the consumer exercises the right of withdrawal, all return shipping costs are the responsibility of the consumer.

If the consumer has already made a payment, the merchant will refund the amount as soon as reasonably possible, and no later than 30 days after receiving notice of withdrawal. Refunds will only be issued once the returned product has been received by the merchant or once the consumer has provided credible proof of shipment.

Section 8 - The Exclusions from the Right of Withdrawal

The merchant may exclude the consumer’s right of withdrawal for certain products, provided the exclusion is clearly stated at the time of purchase or communicated prior to completing the agreement.

The right of withdrawal may be excluded only for the following categories of products:

• Products custom-made according to the consumer’s specifications
• Products that are clearly personal in nature
• Products that, due to their nature, cannot be returned
• Perishable goods or products with a limited shelf life
• Products whose price is subject to fluctuations in the financial market that are beyond the merchant’s control
• Single-issue newspapers or magazines (not including subscriptions)
• For media and video recordings and computer software of which the consumer has broken the seal.
• For hygienic products of which the consumer has broken the seal.

Section 9 - The Price

During the period of validity stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes resulting from changes in VAT rates.

By way of derogation from the previous paragraph, the entrepreneur may offer products or services with variable prices if those prices are subject to fluctuations in the financial market over which the entrepreneur has no influence. This dependence on fluctuations and the fact that any stated prices are indicative will be stated in the offer.

Price increases within three months after the conclusion of the agreement are only permitted if they are the result of statutory regulations or provisions.

Price increases from three months after the conclusion of the agreement are only permitted if the entrepreneur has stipulated this and:

● They are the result of statutory regulations or provisions; or
● The consumer has the right to terminate the agreement as of the day on which the price increase takes effect.

All prices are subject to printing and typesetting errors. No liability is accepted for the consequences of printing and typesetting errors. In the event of such errors, the entrepreneur is not obliged to deliver the product at the incorrect price.

Section 10 - Conformity and Warranty

The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, reasonable standards of quality and/or usability, and the statutory provisions and/or government regulations in force on the date the agreement is concluded. If agreed, the entrepreneur also guarantees that the product is suitable for use other than normal use.

Any warranty provided by the entrepreneur, manufacturer, or importer does not affect the statutory rights and claims that the consumer may assert against the entrepreneur under the agreement.

Any defects or incorrectly delivered products must be reported to the entrepreneur in writing within 30 days after delivery. Products must be returned in their original packaging and in new condition.

The merchant’s warranty period corresponds to the manufacturer’s standard warranty period. However, the merchant is not responsible for determining whether a product is suitable for any specific purpose intended by the consumer, nor for any advice provided regarding the use or application of the product.

The warranty does not apply if:

·         The consumer has repaired, altered, or attempted to repair or alter the product, or has allowed a third party to do so

·         The product has been exposed to abnormal or improper conditions, has been misused, or handled in a manner inconsistent with the merchant’s instructions or packaging guidelines

·         The defect arises partly or entirely from regulatory requirements imposed by government authorities regarding the nature or quality of the materials used

Section 11 – Delivery & Performance

The merchant will exercise the highest degree of care when receiving and fulfilling product orders.

Subject to the provisions in Section 4, the merchant will process and ship accepted orders as promptly as reasonably possible and no later than 30 days, unless the consumer agrees to a longer delivery timeframe.

If delivery is delayed or if an order cannot be fully or partially fulfilled, the consumer will be notified within 30 days of placing the order. In such cases, the consumer has the right to cancel the agreement free of charge and is entitled to a full refund.

In the event of cancellation under this section, the merchant will refund all amounts paid by the consumer as soon as reasonably possible and no later than 30 days after cancellation.

If delivery of an ordered product proves impossible, the merchant will make reasonable efforts to provide a replacement item. At the time of delivery, it will be clearly disclosed to the consumer that a replacement item is being provided.

For replacement items, the consumer’s right of withdrawal cannot be excluded. The cost of returning the replacement item, if not satisfactory, will be borne by the merchant.

Risk of loss or damage to products remains with the merchant until the product is delivered to the consumer or a third party designated by the consumer (other than the carrier), unless explicitly agreed otherwise.

Section 12 – Subscription Agreements: Duration, Termination & Renewal

(NOTE: “Duurtransacties” is not common in U.S. Terms, so this has been converted to the standard American concept of Subscription Agreements.)

Termination by the Consumer

Consumers may terminate any subscription agreement of indefinite duration at any time, subject to the applicable cancellation terms and a notice period not exceeding one month.

For subscription agreements of fixed duration, consumers may terminate the agreement at the end of the specified period, also subject to a notice period not exceeding one month.

Consumers may terminate:

·         At any time (termination cannot be restricted to a specific date or period)

·         Using the same method by which the agreement was originally entered

·         With a notice period no longer than the notice period required of the merchant

Automatic Renewal

Subscription agreements for a fixed duration may not be automatically renewed for another fixed term without explicit consumer consent.

However, the following exceptions align with common U.S. practices:

·         A subscription may be renewed for up to three months if the consumer has the ability to cancel before the renewal period ends with no more than one month’s notice

·         A subscription may be renewed for an indefinite term only if the consumer may cancel at any time with no more than one month’s notice

Introductory or trial subscriptions end automatically without renewal unless the consumer explicitly opts in.

Long-Term Agreements

For agreements lasting more than one year, the consumer may cancel at any time after the first year with a notice period of no more than one month, unless early termination is unreasonable under the circumstances.

Duration of Contracts

For agreements with a duration longer than one year, the consumer may terminate the contract at any time after the first year, subject to a notice period of no more than one month, unless early termination is unreasonable based on the nature of the agreement or its intended duration.

Section 13 – Payments

Unless otherwise agreed, any amounts owed by the consumer must be paid within seven business days after the start of the withdrawal period referenced in Section 6.

For service agreements, this payment period begins once the consumer receives confirmation of the agreement.

Consumers are responsible for ensuring that all payment details provided are accurate and must promptly correct any errors or discrepancies by notifying the merchant.

In the event of non-payment, and subject to applicable legal limitations, the merchant reserves the right to charge the consumer reasonable costs that were disclosed to the consumer prior to the agreement.

The merchant also reserves the right to refuse or cancel any order if fraud, unauthorized payment use, chargeback risk, or inaccurate billing information is suspected.

Section 14 – Complaint Resolution

Complaints regarding the execution of the agreement must be submitted to the merchant within seven days after the consumer identifies the issue. Complaints must be clearly described and complete.

Complaints submitted to the merchant will receive a response within 14 days from the date of receipt. If a complaint requires more time to process, the merchant will acknowledge receipt within the same 14-day period and provide an estimated date for a more detailed response.

If a complaint cannot be resolved through mutual communication, a dispute will be considered to have arisen, and the dispute resolution provisions (Section 15) will apply.

Submitting a complaint does not suspend the consumer’s obligations under the agreement, unless the merchant explicitly confirms otherwise in writing.

If a complaint is deemed valid, the merchant may, at its discretion:

·         Replace the product at no cost, or

·         Repair the product at no cost

Section 15 – Dispute Resolution & Governing Law (U.S. Version)

These Terms & Conditions and any agreements or transactions between the merchant and the consumer shall be governed exclusively by the laws of the State of New York, without regard to its conflict-of-law rules, whether the consumer resides within the United States or abroad.

Binding Arbitration Agreement

Any dispute, claim, or controversy arising out of or relating to these Terms, the purchase of products, or the use of our website shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules.

By agreeing to these Terms, the consumer and the merchant both waive their right to bring disputes before a court or jury, except for matters that may be brought in small claims court.

Class Action Waiver

Consumers agree that any arbitration or legal proceeding shall be conducted only on an individual basis.
Class actions, class arbitrations, and representative actions are not permitted.

The consumer waives the right to participate in any class or collective lawsuit against the merchant.

Venue

Should arbitration not apply or be deemed unenforceable, any legal action must be brought exclusively in the state or federal courts located in New York County, New York.

Shipping Policy (U.S. Version)

(Rewritten professionally for U.S. online commerce.)

Processing Time

All orders are processed within 1–3 business days. During this period, orders are verified, approved, packed, and prepared for shipment.

Shipping Time

United States: 5–10 business days
All orders are shipped via UPS (United Parcel Service).

Shipping times do not include possible delays caused by customs, peak holiday periods (such as Christmas, Black Friday, New Year), severe weather, or carrier disruptions.

Shipping Costs

We offer free premium shipping on all orders.
This includes insurance for loss, theft, or damage that may occur during transit.

Order Tracking

Once the order has shipped, the customer will receive an email containing a tracking number.

Orders can be tracked here:
https://vyne-newyork.com/apps/parcelpanel

For logistical reasons, multiple items may be shipped in separate packages.

Tracking Number Not Working?

Tracking information may take up to 5 business days to update.
If tracking still shows no movement after several days, please contact our customer support team for assistance.

VYNE New York – Privacy Policy (U.S. Version)

Last Updated:

This Privacy Policy describes how VYNE New York (“we,” “us,” “our,” or the “Site”) collects, uses, and discloses your Personal Information when you visit, interact with, or make a purchase on our website.

By accessing or using the Site, you acknowledge and agree to the practices described in this Privacy Policy.

1. Personal Information We Collect

When you visit the Site, we collect certain information about your device, how you interact with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

For the purposes of this Privacy Policy, “Personal Information” means any information that can identify an individual, either directly or indirectly. Below is a detailed explanation of what we collect and why.

A. Device Information

Examples of Personal Information collected:

·         Web browser version

·         IP address

·         Time zone

·         Cookie data

·         Pages or products viewed

·         Search terms

·         Website interaction data

Purpose of collection:

·         To ensure the Site loads correctly on your device

·         To perform analytics to optimize our website performance and user experience

Source of collection:

·         Automatically collected when you visit the Site using cookies, log files, web beacons, tags, or pixels

Disclosure for business purposes:

·         Shared with our service provider Shopify, which powers our online store

B. Order Information

Examples of Personal Information collected:

·         Name

·         Billing address

·         Shipping address

·         Payment details (including credit card numbers)

·         Email address

·         Phone number

Purpose of collection:

·         To process and fulfill your orders

·         To manage shipping, returns, and customer support

·         To prevent fraud

Source of collection:

·         Directly collected from you during checkout

Disclosure for business purposes:

·         Shared with Shopify and other third-party logistics or payment processors, strictly as necessary

Return Policy

(A “consumer” is any natural person who purchases goods primarily for personal, family, or household use.)

Right to Cancel (Withdrawal Right)

You have the right to cancel your order within 30 days without providing any reason.

The cancellation period expires 30 days from the date on which:

·         You, or a third party designated by you (other than the carrier), received the goods, if you ordered one or more items in a single order and they were delivered together; or

·         You, or a third party designated by you (other than the carrier), received the final item, if your order contained multiple items delivered separately.

How to Exercise Your Right to Cancel

To exercise your right to cancel, you must notify us of your decision by contacting us via email at:
📩 support@vyne-newyork.com

You may, but are not required to, use the model withdrawal form provided.

Your cancellation request will be considered timely if you send us the notice before the 30-day cancellation period expires.

Effects of Cancellation (Refunds)

If you cancel this agreement, we will refund all payments received from you, including standard shipping fees
(excluding additional charges resulting from your choice of a non-standard delivery method).

Refunds will be issued promptly, and no later than 30 days after receiving your cancellation notice.

Refunds will be processed using the same payment method you used for the original purchase, unless we have explicitly agreed otherwise. You will never be charged additional fees for receiving your refund.

When Refunds May Be Delayed

We may withhold your refund until:

·         We have received the returned goods, or

·         You provide proof that the goods have been shipped back,

—whichever occurs first.

Return Shipping Deadline

You must return the goods to us without undue delay, and no later than 30 days from the date you notified us of your cancellation.
The deadline is met if you ship the goods before the 30-day return window closes.

 

Return Shipping Costs

The cost of returning the goods is your responsibility.

Liability for Diminished Value

You are responsible for any reduction in the value of the goods if the loss results from handling beyond what is necessary to determine the nature, characteristics, and functioning of the goods.

Exclusions to the Right of Cancellation

You do not have a right to cancel contracts involving:

·         Goods that are custom-made or personalized to your specifications.

·         Goods that may deteriorate or expire quickly.

·         Alcoholic beverages where the price was agreed upon at purchase but delivery can occur no earlier than 30 days later and is subject to market fluctuations.

·         Newspapers, magazines, or periodicals (excluding subscriptions).

When the Right to Cancel Ends Early

Your right to cancel expires early for:

·         Sealed goods that are not suitable for return due to hygiene or health protection reasons once the seal is broken.

·         Goods that, after delivery, become inseparably mixed with other items due to their nature.

·         Sealed audio or video recordings, or sealed computer software, where the seal has been broken after delivery.