Cancellation Policy

Right of withdrawal
You have the right to withdraw from this contract within 30 days without giving any reason.

The withdrawal period is 30 days from the day
● on which you or a third party named by you (who is not the carrier) took possession of the goods, provided you ordered one or more goods in a single order and these were delivered together;
● on which you or a third party named by you (who is not the carrier) took possession of the last item, provided you ordered several goods in a single order and they were delivered separately.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement. This can be done by email to: support@vyne-newyork.com.
You may use the attached model withdrawal form for this purpose, but its use is not mandatory.

To meet the withdrawal deadline, it is sufficient that you send your notification of exercising the right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal
If you withdraw from this contract, we will refund all payments we have received from you, including delivery costs (with the exception of any additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and at the latest within 30 days from the day on which we received your notification of withdrawal from this contract.

For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you. In no case will you be charged any fees for this refund.

We may withhold the refund until we have either
● received the returned goods, or
● you have provided proof that you have sent back the goods,
whichever occurs first.

You must return or hand over the goods to us without undue delay and in any event no later than 30 days from the day on which you informed us of your withdrawal from this contract. The deadline is met if you send the goods before the 30-day period has expired.

You are responsible for the direct costs of returning the goods.

You are only liable for any diminished value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties, and functioning.

Reasons for exclusion of the right of withdrawal
The right of withdrawal does not apply to contracts:
● for the supply of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive;
● for the supply of goods that can spoil quickly or whose expiry date would be quickly exceeded;
● for the supply of alcoholic beverages, the price of which was agreed at the time of the conclusion of the contract, but which can be delivered no earlier than 30 days after the conclusion of the contract and whose current value depends on fluctuations in the market which cannot be controlled by the trader;
● for the supply of newspapers, periodicals, or magazines, with the exception of subscription contracts.

The right of withdrawal expires early for contracts:
● for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
● for the supply of goods which, after delivery, have been inseparably mixed with other items due to their nature;
● for the supply of audio or video recordings or computer software in a sealed package, if the seal has been removed after delivery.

Model withdrawal form

Before returning any goods to us, please contact us by email at: support@vyne-newyork.com

The addresses printed on the parcel are not our official return center. The correct return address will be provided to you by email upon request.

If you wish to withdraw from the contract, please complete this form and send it back to us by email:

This also applies if the consumer resides abroad.